Return Policy
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At My LokalMarket, our special business model distinguishes us as notable aggregators of a wide range of goods sourced from various vendors. Even though we may not produce or manufacture products directly, the quality of our products is still of utmost importance to us. By implementing a seamless "pack up, no questions asked" policy for refunds or replacements in coordination with the majority of our vendors, we have diligently established a strong and customer-centric approach.

Our ethos is centered on earning your trust and ensuring your satisfaction. We are aware that there may be times when a product falls short of your expectations. Our open and simple return policy applies in these circumstances. It's crucial to understand that this policy is case-by-case based, allowing us to customize solutions to best fit your unique situation.

We kindly ask that any worries or problems with the product's quality be reported to us as soon as possible so that the process can go as smoothly as possible. The ideal time for this to happen is either right after delivery or within 24 hours of delivery. We are able to quickly address your concerns during this time frame and take the necessary steps to guarantee your complete satisfaction. We reserve the right to approve or deny returns based on the submission of valid proof and detailed information about the product. Approved returns will be processed either as an exchange or a refund within 1-2 business days.

Please contact us by email or WhatsApp if you'd like to communicate with us effectively. When reaching out, supplying visual and pertinent evidence of the product's condition greatly helps us understand the situation at hand. By being proactive, we can speed up the resolution process and make decisions that are consistent with our commitment to quality.

My LokalMarket essentially acts as a conduit between you and a wide range of vendors, guaranteeing that your experience is both varied and exceptional. We strive to uphold the highest standards of quality and service, which is why we have a customer-focused return policy and look forward to helping you with any product-related issues.